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Customer Service
Order modification :
• Update shipping address (Orderprocess@surpluscomputers.com)
• Adding, deleting items, or canceling my order (Orderprocess@surpluscomputers.com)
Payment/Credit Status:
• Has Surplus Computers received my money order or check? (Websales@surpluscomputers.com)
• Has my credit card payment been processed properly? (Websales@surpluscomputers.com)
Exchange/Return (RMA) Procedure:
• Please click Here
to see our RMA policy and instructions on how to obtain an RMA.
• What is the status of my RMA?(RMA@surpluscomputers.com)
Sales Terms & Conditions:
• Please click Here
to see our Sales Terms & Conditions
Shipping:
• Please Click Here for information
regarding our Shipping Charges
• Is my order shipped?(Shipping@surpluscomputers.com)
• Please Note: orders are generally processed within 2 business days of
approval of funds and confirmation of availability. Orders placed with money order option
will not be shipped until money order is received.
• Request for tracking number(Shipping@surpluscomputers.com)
• Tracking numbers are automatically emailed to you once the package has shipped. If
you do not receive an email after 4 business days please contact us if you need or want
one.
• Assist with lost or damage packages(Shipping@surpluscomputers.com)
• Incorrect items or quantity shipped(Shipping@surpluscomputers.com)
• Other shipping related issues(Shipping@surpluscomputers.com)
Technical Support:
• Pre-sales product information ONLY(Presales@surpluscomputers.com)
• Use this option if you have questions about the compatibility, features, warranty,
or availability of an item.(Presales@surpluscomputers.com)
• Problems with getting products working properly(Techsupport@surpluscomputers.com)
• Please use this option if you have purchased a product from us and need help ONLY.
Do not use this option for any other questions, non-tech support questions will not be
answered.
Sell to Us:
If you are a corporation, academic institution, government agency, or manufacturer and
have some inventory for sale please click Here to sell to us.
Retail Store
Please note the retail store will NOT take any mail orders or answer any questions in
regards to web orders. The retail store does not have any access to the
information regarding online or mail orders. They will be more than happy to assist you with any questions
regarding our retail store hours, products, directions, & sales.
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