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Sales Terms and Conditions
We do not require a minimum order, however our minimum shipping & handling is $6.00.
Payment methods Accepted: VISA, MasterCard, American Express, Discover, Money Order,
Wire Transfer, and Cashier's Check. We also accept Government and approved Educational
purchase orders. No personal checks or business checks will accepted. Due to our rapid
inventory turnover, payments via Money Order or Cashier's Check must be received with in
14 days, or your order will be canceled.
We Do Not accept orders with International Credit Cards.
All international orders must be prepaid by Wire Transfer before order is
shipped.
Sales tax of 8.25% is applied to all California residents
To protect our customers, orders purchased on credit cards, will be ship to credit
card billing address only. If you want to have an order shipped to an alternative
shipping address you must notify your credit card company of the alternative address so we
can verify the validity of the address. To avoid delays with your order, please provide us
with correct credit billing address. We do verify all billing addresses, address
which cannot be verified after 5 business days will be canceled.
Refund and Exchange Policies: All sales
are final with exchanges given only for identical product. If identical product is not
available an exchange for similar product or store credit will be given.
Shipping fees are Non-Refundable.
Software is not returnable even if it is unopened BUT is exchangeable for the
EXACT product only. Shipping any defective
merchandise back to Surpluscomputers.com is the sole responsibility of the customer.
If a product is sent back to us as defective, and was tested by our
technicians otherwise, a 20% restocking fee + Shipping charges will be charged
to you. Please allow 7 business days after product had been received by us for
any merchandise exchange.
No returns other than non-working product after 30 days of receipt will
be honored. Should a replacement for a returned item not be available, a credit
will be issued or the product will be substituted with one of same-or-better
specifications. All returned equipment must be issued a Return Merchandise
Authorization (RMA) number prior to return shipment. Any
product being returned must be labeled with the
assigned RMA number and accompanied with a copy of the sales order or invoice.
Items being returned must be
packaged complete, with all manuals, cables, accessories, etc., as if
they were new and working condition. Regardless of condition, products must be
packaged appropriately so as not to incur physical damage during return
shipping. Failure to do so may invalidate both the RMA and the warranty.
Unauthorized and/or unmarked returns will not be honored.
Surplus Computers is not
responsible for any incidental or
consequential damages arising from the use of any product(s) that it sells.
Warranties: All products have a minimum
30
day DOA warranty from date of receipt of product unless otherwise stated on our Website or
your invoice. Please check our website to verify warranty information before purchasing.
If product is returned and found not to be defective a 20% handling fee will be charged in
addition to shipping charges.
We do not warranty compatibility to your system. For example: A 486 computer & 4GB
hard drive won't work together because the hard drive is too large for 486 BIOS.
If the product you need to return is covered under a manufacturer's warranty, you will
need to contact that manufacturer for their return procedure.
Discrepancies or Wrong
Product Received:
All
discrepancies or wrong product received must be brought to the attention of
Surplus Computers within 10 days of receipt of product. Please notify us
of ANY discrepancies or wrong product received via email at
shipping@surpluscomputers.com
Shipping Policies:
Shipping fees and/or return shipping costs are
Non-Refundable.
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